FAQ

House of Artisans India is an online store offering handcrafted products, home décor, marble handicrafts, wooden crafts, metal art, gifting items, spiritual décor, kitchen accessories, and other artisan-made products.

Many of our products are handcrafted by skilled artisans. Due to the handmade nature of these items, slight variations in color, size, texture, or finish may occur, making each product unique.

Shopping is easy:

• Browse your favorite products.
• Add them to your cart.
• Proceed to checkout.
• Enter your shipping details.
• Complete the payment using your preferred payment method.
• Receive an order confirmation via email.

We accept secure online payments through:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (Available in selected locations)

Yes. All payments are processed through trusted and secure payment gateways using industry-standard encryption technology. We do not store your complete card details or payment credentials.

Yes, Cash on Delivery is available for selected products and serviceable pin codes. COD availability may vary depending on your location and order value.

Orders are generally processed within 1–3 business days.

Estimated delivery time:

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days

Delivery timelines may vary due to courier operations, weather conditions, or public holidays.

Yes. Once your order has been shipped, you'll receive a tracking number via email or SMS (where applicable), allowing you to monitor your shipment.

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible. Please refer to our Cancellation Policy for complete details.

Yes. Eligible products can be returned according to our Return & Refund Policy. Products must be unused, in their original packaging, and returned within the applicable return period.

Once your returned product is received and inspected, approved refunds are generally processed within 5–10 business days. The exact timeline depends on your bank or payment provider.

Yes. We deliver to most serviceable locations across India through trusted courier partners.

International shipping may be available for selected countries. Shipping charges, customs duties, and delivery timelines vary based on the destination.

Please contact our customer support before placing an international order.

Because many of our products are handmade, slight variations in color, texture, design, and finish are natural. Additionally, display settings and lighting conditions may affect how colors appear on different screens

If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery with:

• Your Order Number
• Photos of the product
• Photos of the packaging

Our team will review the issue and provide an appropriate resolution.

Shipping addresses can usually be updated only before the order has been shipped. Please contact us as soon as possible if you need to make any changes.

No. You may place an order as a guest if the option is available. However, creating an account allows you to:

• Track your orders
• Save delivery addresses
• View order history
• Enjoy a faster checkout experience