Payment Policy

House of Artisans India offers customers multiple secure payment options to ensure safe, reliable, and convenient online transactions. All payments made through our website are processed by authorized third-party payment service providers using industry-standard encryption and security protocols.

Customers are responsible for providing accurate, complete, and valid payment information during checkout.

House of Artisans India reserves the right to refuse, suspend, or cancel any transaction that appears fraudulent, unauthorized, suspicious, or violates applicable laws or this Payment Policy.

Depending on availability and customer location, House of Artisans India may accept one or more of the following payment methods:

Digital Payments

• UPI (Google Pay, PhonePe, Paytm, BHIM, and other supported UPI apps)

Debit & Credit Cards

• Visa
• Mastercard
• RuPay
• American Express (where available)

Net Banking

• Supported banking institutions available through our payment gateway.

Digital Wallets

• Approved digital wallet services displayed during checkout.

Cash on Delivery (COD)

• Available only for selected locations, eligible products, and order values, subject to courier service availability.

House of Artisans India reserves the right to modify, add, suspend, or discontinue any payment method without prior notice.

By submitting payment details, you confirm that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate and complete.
• The transaction complies with all applicable laws and regulations.
• Sufficient funds or credit are available to complete the purchase.

All transactions are subject to verification and approval by the respective payment service provider. House of Artisans India shall not be responsible for payment failures resulting from banking issues, payment gateway errors, card issuer declines, network problems, or incorrect information provided by the customer.

An order will be considered confirmed only after:

• Successful payment authorization.
• Payment confirmation from the payment gateway.
• Acceptance of the order by House of Artisans India.

Payment alone does not guarantee order acceptance.

House of Artisans India reserves the right to cancel or reject any order due to:

• Product unavailability.
• Pricing or technical errors.
• Fraud detection or payment verification issues.
• Regulatory or legal requirements.
• System or operational issues.

If an order is cancelled after successful payment, the refund will be processed in accordance with our Refund Policy.

The total amount payable during checkout may include:

• Product Price
• Shipping Charges (if applicable)
• GST and other applicable taxes
• Additional service charges (if applicable)

For international orders, customers are responsible for any customs duties, import taxes, local taxes, or government fees imposed by the destination country unless otherwise specified.

Cash on Delivery may be available for eligible orders.

Availability depends on:

• Delivery location
• Order value
• Product category
• Courier partner availability

House of Artisans India reserves the right to refuse or disable COD for specific products, customers, locations, or repeated instances of order refusal.

Additional COD charges may apply where applicable.

A payment may fail or be declined due to:

• Insufficient account balance
• Expired or blocked payment cards
• Incorrect payment details
• Bank authorization failure
• Network connectivity issues
• Fraud prevention checks
• Payment gateway interruptions

If a payment fails, customers should verify their payment details and retry using a valid payment method.

House of Artisans India shall not be liable for any loss resulting from failed payment attempts caused by banks, payment gateways, or other third-party financial institutions.

If you are charged more than once for the same order due to technical issues or payment gateway errors, please contact our customer support immediately with:

• Order Number
• Transaction or Payment Reference Number
• Payment Date
• Supporting payment proof

After verification, any confirmed excess payment will be refunded through the original payment method.

Refund processing times depend on the policies of the respective bank or payment provider.

House of Artisans India is committed to maintaining a secure payment environment.

• All payment transactions are protected using SSL encryption and secure payment gateway technologies.
• Complete debit card, credit card, CVV, UPI PIN, or internet banking credentials are never stored on our servers.
• Sensitive payment information is processed only by authorized payment service providers.

Customers are advised to use secure devices and trusted internet connections while making payments and should never share payment credentials with anyone.

Although every reasonable effort is made to safeguard payment information, no online system can guarantee absolute security.

House of Artisans India reserves the right to modify, update, or replace this Payment Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page. Customers are encouraged to review this Payment Policy periodically to stay informed about our current payment practices.

If you have any questions about this privacy policy, please contact us at: